SPVB
Service des Pistes Vallée des Belleville

Step-by-step guide after an intervention by ski patrollers

After being rescued

After being taken care of by ski patrollers, certain steps must be taken to ensure that your case is followed up and that rescue costs are covered. This page provides simple, clear, and detailed instructions on what to do.

Fast processing of your claim

What is your situation?

Depending on your insurance, the terms and conditions for coverage of medical expenses may vary. Below are the different possible scenarios and the associated solutions to help you manage your claim easily.

1

I have Carré Neige insurance.

Direct payment by our partner organization, with no upfront costs.

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  1. Step 1 : Report the accident on the carreneige.com website within 15 days.
  2. Step 2 : Send us the proof of subscription, ticket or invoice, to Carré Neige insurance.
No further action or steps are required on your end.

Send my Carré Neige proof of subscription
2

I have my own insurance

Direct payment, or refund after advance payment, by your insurance company.

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  1. Step 1 : Report your accident to your insurance company within 48 hours.
  2. Step 2 : Send the documents, provided by the ski patrolers, to your insurance company.
  3. Step 3.1 : If your coverage allows for payment without upfront costs on your part, your insurance company must provide us with a payment guarantee.
  4. Step 3.2 : If your insurance refunds you after you have paid the costs up front, you must pay for your rescue directly online. Then, forward your proof of payment to your insurers.

Pay online

Where can I find my code for online payment ?

3

I don't know my situation

I need assistance to complete my procedures

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  1. Look for a potential insurer in the following list: Carré Neige (optional insurance when purchasing a ski pass), credit card used to purchase the ski pass, home insurance, travel insurance, personal accident insurance, sports license with insurance, etc. Then follow the steps described in the cases above.
  2. If you need any help or information, please call the associated resort service. Our team is available to assist you with the process.

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